Policies

Refund policy

Purchase and refund information, plus the support resources available when something goes wrong.

Our Commitment

We stand behind the quality of our products. Every plugin passes rigorous testing — both our own internal QA and FAB's mandatory quality review — before it reaches you.

Quality Assured

Every release is tested across supported platforms and engine versions before submission. FAB independently verifies technical compliance before approving any update for sale.

We Fix Issues

If you encounter a problem with any of our products in its original state, contact us and we will fix it. Our goal is to make sure the product works for you — not to leave you without a solution.

Continuous Updates

Your purchase is a one-time payment with no subscriptions or recurring fees. You receive continuous updates for the product you purchased throughout its active development cycle, at no additional cost. Update scope and frequency are determined by the development team based on technical feasibility and product direction.

Digital Goods Policy

Understanding Digital Products

Software plugins are digital goods. Unlike physical products, digital goods cannot be "returned" — once downloaded, you have permanent access to the product files, including the full C++ source code. This is why the standard industry practice (used by Steam, Epic Games Store, and FAB) is that downloaded digital products are generally not eligible for refunds.

We believe in fairness for both customers and developers. If you experience a genuine issue, we will work with you to resolve it through our support channels.

FAB Store Refund Process

Galidar Studio does not process refunds directly. All refund eligibility decisions are made exclusively by Epic Games through the FAB Store.

May Be Eligible

Within 14 days if the product was never downloaded

Product in its original unmodified state does not match the official FAB listing

Not Eligible

Product has been downloaded (you retain permanent access to files)

Issues caused by user modifications to the source code

Issues that can be resolved through support (we fix bugs — contact us)

Change of mind or buyer's remorse after downloading

Final refund decisions rest with Epic Games. This policy does not limit any statutory consumer rights under applicable law. For FAB's complete refund terms, see the official FAB Refund Policy.

Having an Issue? Contact Us First

Before requesting a refund through FAB, please reach out to us. Most problems have solutions that are faster than the refund process.

Check Documentation

Browse our FAQ, setup guides, and documentation. Many issues are already covered.

Open a Support Ticket

Join our Discord community and open a support ticket. We actively work to resolve every issue reported.

We Fix It

If there's a genuine bug, we will fix it. We've been supporting our products and community since 2019 — your investment is safe.

Requesting a Refund Through FAB

If you still wish to request a refund after contacting our support team, the process is handled entirely by Epic Games.

Submit to FAB

Submit your refund request through FAB Support. Epic Games evaluates eligibility and processes all approved refunds. Galidar Studio is not involved in the decision.

Processing Time

Once approved by Epic, refunds typically process within ~2 business days. Funds are returned to your original payment method, or as Epic Wallet credits if the original method is unavailable.

Abuse Prevention

Abuse of the refund process (including downloading a product, retaining the files, and requesting a refund) may affect future purchase eligibility as determined by Epic Games.

What to Expect from Support

What We Provide

Bug fixes for issues in the original, unmodified product

Guidance with setup, configuration, and documented features

Compatibility updates for new Unreal Engine versions

Community support through our public Discord channels

Not Included in Support

Debugging user modifications to the plugin source code

Custom feature development or project-specific integration

Guaranteed instant response times (we're a small team)

1-on-1 private tutoring or project consulting

We value every customer and take every support request seriously. We ask that you engage respectfully — our team works hard to help, and constructive communication leads to faster resolutions for everyone. Threats or abusive behavior do not expedite support and may result in restricted access to community channels.

Verify Through Official Channels

The official product scope, features, and commitments are those stated on the official FAB store listing. Community discussions, forum posts, and third-party reviews are informal and may not reflect current product capabilities. Before making a purchase decision, always refer to the official listing and our documentation.

Be cautious of misleading claims on third-party platforms. If something seems unclear, ask in our official Discord before purchasing.

Last updated: March 2025