All Galidar Studio products are sold exclusively through the FAB Store by Epic Games. We do not process refunds directly — all refund requests are handled by Epic Games through FAB's official process.
We stand behind the quality of our products. Every plugin passes rigorous testing — both our own internal QA and FAB's mandatory quality review — before it reaches you.
Software plugins are digital goods. Unlike physical products, digital goods cannot be "returned" — once downloaded, you have permanent access to the product files, including the full C++ source code. This is why the standard industry practice (used by Steam, Epic Games Store, and FAB) is that downloaded digital products are generally not eligible for refunds.
We believe in fairness for both customers and developers. If you experience a genuine issue, we will work with you to resolve it through our support channels.
Galidar Studio does not process refunds directly. All refund eligibility decisions are made exclusively by Epic Games through the FAB Store.
Final refund decisions rest with Epic Games. This policy does not limit any statutory consumer rights under applicable law. For FAB's complete refund terms, see the official FAB Refund Policy.
Before requesting a refund through FAB, please reach out to us. Most problems have solutions that are faster than the refund process.
Browse our FAQ, setup guides, and documentation. Many issues are already covered.
Join our Discord community and open a support ticket. We actively work to resolve every issue reported.
If there's a genuine bug, we will fix it. We've been supporting our products and community since 2019 — your investment is safe.
If you still wish to request a refund after contacting our support team, the process is handled entirely by Epic Games.
We value every customer and take every support request seriously. We ask that you engage respectfully — our team works hard to help, and constructive communication leads to faster resolutions for everyone. Threats or abusive behavior do not expedite support and may result in restricted access to community channels.
The official product scope, features, and commitments are those stated on the official FAB store listing. Community discussions, forum posts, and third-party reviews are informal and may not reflect current product capabilities. Before making a purchase decision, always refer to the official listing and our documentation.
Be cautious of misleading claims on third-party platforms. If something seems unclear, ask in our official Discord before purchasing.
Last updated: March 2025