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Support

We support a large Discord community. Choose the path that fits your case:

  • Use the search (Cmd/Ctrl + K).
  • Check the FAQ.
  • Ask in #support on Discord. Provide context: UE version, plugin version, steps, screenshots/logs.

2) Ticket support (optional)​

If your issue is reproducible or requires private data, open a ticket in the Discord server.

Before opening a ticket, please prepare:

  • Your @EPIC GAMES Linked Role (see Linked Roles)
  • Order ID / Purchase ID — find it in your Epic account Transactions or email receipt
  • Plugin name, your UE version, and a clear description (steps to reproduce, errors, screenshots/logs)

Response times & auto‑close
We work across time zones. Tickets may auto‑close after inactivity—reply in the ticket to keep it open or reopen later if needed.

Please avoid sharing sensitive personal info or license keys in public channels.

Escalation​

Blockers in the editor or regressions are prioritized. For security issues, contact a moderator directly on Discord.