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Support Center

Choose the support option that fits your needs. We're committed to helping you create amazing water simulations.

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Self-Service

Find answers instantly using our documentation and search.

  • Search docs (Cmd/Ctrl + K)
  • Browse setup guides
  • Check the FAQ
  • Read release notes
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Community Support

Get help from our active Discord community and team.

  • Real-time chat support
  • Community knowledge
  • 24/7 availability
  • Screenshots & screen sharing
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Ticket Support

Open a private ticket for complex issues or sensitive data.

  • Private communication
  • File attachments
  • Issue tracking
  • Priority for verified members
Open Ticket on Discord

Before Opening a Ticket

Please prepare the following information to help us resolve your issue faster.

Required Information

✓Plugin name — Which product are you using?
✓Plugin version — Check in Plugins menu
✓Unreal Engine version — e.g., 5.3.2
✓Steps to reproduce — What triggers the issue?

Helpful Extras

✓Screenshots — Visual context helps
✓Error logs — Output Log contents
✓Order ID — From Epic Transactions
✓@EPIC GAMES role — Get verified

Response Times

24-48h
Standard Support

General questions via Discord #support

12-24h
Priority Support

For verified @EPIC GAMES members

ASAP
Critical Issues

Editor crashes, regressions, security

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Business hours: Monday through Friday. Support is not available on weekends or public holidays. Response times are measured in business hours only. Tickets may auto-close after inactivity — reply to keep them open or reopen later if needed.

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Security Issues

For security vulnerabilities or sensitive issues, please contact a moderator directly on Discord. Do not post security issues in public channels.

Quick Links

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