Support Center

Choose the support option that fits your needs. We're committed to helping you create amazing water simulations.

🔍

Find answers instantly using our documentation and search.

Recommended

💬

Get help from our active Discord community and team.

🎫

Open a private ticket for complex issues or sensitive data.

Before Opening a Ticket

Please prepare the following information to help us resolve your issue faster.

✓Plugin name — Which product are you using?

✓Plugin version — Check in Plugins menu

✓Unreal Engine version — e.g., 5.3.2

✓Steps to reproduce — What triggers the issue?

✓Screenshots — Visual context helps

✓Error logs — Output Log contents

✓Order ID — From Epic Transactions

✓@EPIC GAMES role — Get verified

24-48h

Standard Support

General questions via Discord #support

12-24h

Priority Support

For verified @EPIC GAMES members

ASAP

Critical Issues

Editor crashes, regressions, security

ℹ️

We work across time zones. Tickets may auto-close after inactivity — reply to keep them open or reopen later if needed.

🔒

For security vulnerabilities or sensitive issues, please contact a moderator directly on Discord. Do not post security issues in public channels.