Skip to main content

Support

How can we help?

Start with the documentation, find an answer, or prepare a support request for your project.

Choose how to get help

Self-Service

Find answers instantly using our documentation and search.

  • Search docs (Cmd/Ctrl + K)
  • Browse setup guides
  • Check the FAQ
  • Read release notes
Browse Documentation
Recommended

Community Support

Get help from our active Discord community and team.

  • Real-time chat support
  • Community knowledge
  • Project and workflow discussions
  • Screenshots & screen sharing
Join Discord

Ticket Support

Open a private ticket for complex issues or sensitive data.

  • Private communication
  • File attachments
  • Issue tracking
  • Priority for verified members
Open Ticket on Discord

Before Opening a Ticket

Please prepare the following information to help us resolve your issue faster.

Required Information

Plugin name — Which product are you using?
Plugin version — Check in Plugins menu
Unreal Engine version — e.g., 5.3.2
Steps to reproduce — What triggers the issue?

Helpful Extras

Screenshots — Visual context helps
Error logs — Output Log contents
Order ID — From Epic Transactions
@EPIC GAMES role — Link your Epic account

Response Times

24-48h
Standard Support

General questions via Discord #support

12-24h
Priority Support

For verified @EPIC GAMES members

ASAP
Critical Issues

Editor crashes, regressions, security

Business hours: Monday through Friday. Support is not available on weekends or public holidays. Response times are measured in business hours only. Tickets may auto-close after inactivity — reply to keep them open or reopen later if needed.

Security Issues

For security vulnerabilities or sensitive issues, please contact a moderator directly on Discord. Do not post security issues in public channels.

Quick Links

FAQ→Epic account linking→Community→Roadmap & Updates→